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Before starting the verification process, here’s what you need:
- A valid government-issued photo ID document.
Not a photocopy or a picture of an ID document. Make sure that the ID document isn’t expired. - A device with a camera—use a mobile device if possible.
Cameras on mobile devices typically take higher-quality photos than a webcam.
The quality of the images you capture affects success rates dramatically. Below are a few best practices to help make sure that your verification succeeds:
- Capture a clear image.
Make sure that the images aren’t too dark or bright, and don’t have a glare. Hold steady and allow your camera to focus to avoid blurry photos. - Don’t block any part of your ID document in the image.
Ideally, you can lay it flat to take the photo. - Don’t block any part of your face.
Remove sunglasses, masks, or other accessories. - Find a location with ambient lighting.
Avoid spaces with strong overhead lights that cast a shadow on your face or ID document. Avoid sitting directly in front of a bright light which can wash out your face and add a glare to your ID document.
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